It’s been full on ‘business as usual’ for longstanding customer Longhurst Refrigeration - 24 hour transport refrigeration breakdown and servicing - and so SPAL caught up with Operations Director Fred Allen to find out exactly what it takes to remain operational during a pandemic.
“We are very busy at the moment with a full workshop and our mobile engineers working flat out keeping the transport refrigeration industry moving during these difficult times.
“Our main focus is to keep our staff and our customers safe by working hard to adapt to the new climate we find ourselves in.
“When engineers are on site, they are not allowed to enter the transport offices to minimise contact which means more communication with the engineers to conduct risk assessments and make sure the keys and the paperwork are left in the vehicle.
“The van doors, handles, steering wheels and keys are disinfected with wipes after each job and health safety rules strictly adhered to in terms of protective equipment including non-vented googles to ensure the engineers feel completely safe in the field.
“We have to thank our customers for their tremendous support in sticking to the social distancing rules which are particularly important when our engineers might be visiting up to eight different sites in a day and the protocols need to be repeated after each visit to prevent cross-contamination.
“Pleased to report that so far we have had no issues and the business has remained solid. As a family run operation, we consider ourselves ‘people people’ and so the most rewarding part is that we have all come together at this time of need to protect staff and customers while ensuring that essential supplies of food and pharmaceuticals are kept refrigerated and on the move.”
What a team they have at Longhurst Refrigeration we reckon there is a strong chance of a third win as ‘Transport Refrigeration Service Provider of the Year’ at the TCS&D Awards 2020 later this year.